Privacy Policy

Jet Black Solutions ("Jet Black," "we," "us") builds and runs digital infrastructure for our clients, including websites, integrations, automation, and software products. This Privacy Policy explains how we collect, use, and protect personal information across the products and surfaces we operate.

This policy covers our marketing website (jetblacksolutions.com), the BYTE Dashboard and Byte CRM (app.bytedashboard.com), and the client portal and Atlas admin surfaces hosted on jetblacksolutions.com where applicable. It applies to visitors, signed-in users, and customer organizations that use our products.

Jet Black Solutions, based in Newnan, GA, United States, is the controller for the personal information we collect to run our business: your account, billing, support, and marketing site data.

When you use BYTE Dashboard or Byte CRM, the contacts, tasks, forms, files, automations, and integration settings you enter belong to your organization. In that case, your organization is generally the controller of that tenant content, and Jet Black Solutions acts as a service provider (processor) on your behalf.

If you have questions about this policy or want to exercise a privacy right, email support@jetblacksolutions.com.

Account and sign-in. We use Clerk to handle sign-in, including Google OAuth. When you sign in, we receive your user id, name, and email address. We do not see or store your password. Google sign-in is used only to authenticate you into your own BYTE tenant or authorized workspace, not to access your Google account broadly.

Tenant and organization data. When you use BYTE Dashboard or Byte CRM, the content you and your team enter (contacts, tasks, forms, files, automations, and integration settings) is stored scoped to your organization. Other organizations cannot see it.

Support and contact. When you contact us through a form, email, or our support tools, we keep the information you share so we can respond and keep a record of the conversation.

Marketing site. The public pages on jetblacksolutions.com may collect basic analytics about how the site is used, described below under Analytics and cookies.

We use personal information to operate our products, authenticate users, provide support, send transactional messages (such as receipts and password resets), and maintain the security and stability of the systems we run.

We do not sell personal information. We do not use customer CRM or tenant content to train public models. AI features, when available, process only what is needed to run the feature for the user who requested it.

You may connect third-party integrations from within BYTE Dashboard (for example, Formstack and similar services). Those integrations process only the data you authorize for your tenant, and they are governed by the terms and privacy policy of the provider you connected.

We rely on trusted infrastructure providers to run our products. These typically include hosting (Vercel), database and hosting providers (such as Neon or Supabase where used), authentication (Clerk), email delivery (such as Resend), and optional AI providers (such as OpenRouter) when a customer uses an AI feature. Each provider processes only what is needed to deliver the service it performs for us.

A current list of subprocessors is available on request. Email support@jetblacksolutions.com if you need it for your own compliance review.

The marketing site may use Google Tag Manager and Google Analytics when configured. When present, these tools collect aggregated, anonymized usage data about how the site performs. We do not invent measurement IDs or claim tracking that is not actually configured.

Cookies. We use essential cookies for session and authentication, and a cookie to remember your light or dark theme preference. Analytics cookies appear only when an analytics tool is actually configured on the marketing site. You can control cookies through your browser settings; essential cookies are required for sign-in and core features.

We protect data in transit using HTTPS. Access to production systems is restricted to authorized Jet Black Solutions personnel and is reviewed regularly.

Tenant isolation. In multi-tenant products like BYTE Dashboard, each organization's data is separated by tenant. Other organizations cannot read or modify your tenant content. Internal access controls enforce who at Jet Black Solutions can see what, and billing and client financial data is walled off from staff who do not need it to do their work.

We keep account and billing records for as long as your account is active and for as long afterward as needed for legal, tax, and audit requirements.

Tenant content you create in BYTE Dashboard or Byte CRM is retained for the life of your organization's account. When an account is closed, we remove tenant content on a defined schedule and can provide export options on request.

Support and contact records are retained for as long as needed to provide support and keep a reasonable audit trail.

You can request access to, correction of, or deletion of personal information we hold about you by emailing support@jetblacksolutions.com. We will respond within a reasonable timeframe and may verify your identity before acting on a request.

For tenant content your organization controls in BYTE Dashboard or Byte CRM, your organization admin manages access and can export or remove data from within the product.

Our products are not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, email support@jetblacksolutions.com and we will remove it.

Our primary operations are in the United States. If you access our products from outside the US, your information may be processed in the US. We do not currently maintain separate regional data residency, and we will be straightforward with you about that if it matters to your organization.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. For material changes, we will provide notice through our products or by email where practical.

If you have any questions about this Privacy Policy or want to exercise a privacy right, contact us:

Jet Black Solutions

Email: support@jetblacksolutions.com

Location: Newnan, GA, United States