Website maintenance and ongoing support after launch
We stay on as your technology team. Maintenance, monitoring, fixes, and steady improvements, handled by the same people who built it.
What ongoing care includes
The everyday work of keeping a website and its connected tools healthy, current, and improving.
Maintenance
Plugins, frameworks, dependencies, and platform updates handled before they cause problems.
Updates
Content changes, new sections, copy edits, and small design adjustments as your business evolves.
Monitoring
Uptime, performance, and error tracking on your site and connected systems so we catch issues first.
Fixes
When something breaks, we own it. No finger-pointing between vendors.
Small improvements
Steady, incremental upgrades to speed, SEO, accessibility, and conversion over time.
Single point of contact
One team that knows your stack, your history, and the people on your side of the table.
What happens when you send a request.
A person on our team replies within 24 to 48 business hours (Monday to Friday, 8am to 5pm Eastern). AI agents monitor the support queue so nothing sits unseen, and emergencies are handled as quickly as possible.
Logged the moment it arrives
An AI agent records your request in our system and sorts it by urgency, so nothing gets lost in an inbox.
Emergencies jump the line
If something is broken or urgent, it goes to the front and is handled as quickly as possible.
A person replies
Someone on our team gets back to you within 24 to 48 business hours (Monday to Friday, 8am to 5pm Eastern).
The right specialist does the work
Your lead brings in whoever the job needs: design, engineering, data, or automation.
You can see what happened
Work, hours and updates show up in your client portal, so you are never left wondering.
Need something faster? Rush work is available, and we tell you up front how it is billed.
Every specialist you need, without hiring each one.
Running your technology takes a designer, a developer, someone who understands your data, and someone who answers when something breaks. That is more than one person can carry, and more than any single tool can own.
Off-the-shelf tools get you most of the way there and leave the rest to you, after hours. One person can keep up until your work grows. With us you get a lead who knows your business, specialists for each part of the work, and AI agents that take the repetitive steps off everyone's plate. The agents do the legwork. People monitor them and make the calls.
As your needs grow, the team grows with you.
Your lead
A lead who knows your goals and history, with the rest of the team behind them.
Specialists, as the work needs them
- Design
- Web engineering
- Integrations and data
- AI and automation
- Social media
AI agents for the repetitive work
- Watch the support queue
- Sort and route requests
- Draft and document
- Run repetitive steps
People stay in charge. Every agent is monitored by our team, and a person is accountable for everything that reaches you.
Managed digital operations
For teams that would rather not think about the technical side at all. We quietly run the day-to-day so your team can focus on the work that grows the business.
We own the stack
Website, integrations, analytics, and the connections between them. One team, accountable end to end.
We watch the systems
Performance, uptime, errors, and platform changes. You hear from us first when something needs attention.
We keep things moving
A steady stream of small improvements so your digital operations get better over time, not stale.
Who care plans are for
- Owners who want their site and systems handled, not added to their to-do list.
- Lean operations teams that need a technical partner without hiring one full time.
- Growing companies and nonprofits that have no in-house web or IT person.
- Teams taking back a project from another vendor that disappeared after launch.
What we will not do
- Open-ended "unlimited" plans we cannot actually deliver against.
- Silent ticket queues with no human attached.
- Subcontracting your account to a stranger.
Testimonials
What our clients say
I pushed Jet Black to the limits and they killed it. They truly came up with some amazing solutions to very complex problems I was having. And they did it all with a lot of humor, fun and smiles on their faces, which was the best part. I couldn't recommend them more!
I worked with Jet Black Solutions to develop my company's brand, logo, and website and I couldn't be more pleased! They worked with me to define my brand and develop a logo that fit my needs. The team created beautiful artwork so quickly and incorporated all of my feedback. Once that was done, they turned around my website in no time and continue to make adjustments as things change. Working with Jet Black was probably one of the best decisions I made when starting my company.
See if a care plan fits
Tell us what you have running today and where you want the help. We will tell you honestly whether ongoing care makes sense for your situation.